"Special Orders" are not returnable. Once the part is on order, canceling the order may be impossible with some suppliers. Others charge as much 25% for restocking.. The lead times on special orders may be long, so be sure your client can wait. Restocking issues and longer delivery times  time is one of the main reasons we suggest you order from our "Express Ship" items. And, depending on the manufacturer, some items can not be cancelled at all. Special Orders are also not shipped free freight. UNLIKE  OTHER  DISTRIBUTORS, WE TELL YOU THE BAD NEWS UP FRONT - NO SURPRISES!

 BAD OUT OF THE BOX PARTS & WARRANTY REPLACEMENTS

 BE SURE YOUR PART IS REALLY BAD!

·          Many times parts are not bad or have been damaged by the installer or by an electrical surge. In all of these cases, NO MANUFACTURER will provide a no-cost replacement TO US OR TO YOU!

·          We can only provide a replacement after the Manufacturer gives us the approval that they will give us a replacement. This takes time. Plan ahead!

·          Each Manufacturer’s Bad Out of the Box Policy & warranty period differs, so test all parts before installing them (within a couple days of receipt to be safe).

·          Normally anything shipped for warranty repair is between the factory and you. We may provide the shipping info and get the Return Authorization for you, but the parts will ship directly to the manufacturer NOT US. Often, shipping to us only adds additional shipping charges and an additional delay. Call us for details about each manufacturer’s policies. However, hearing their policy from them is better than hearing it from us.

·          While we desire to help you in any way, we may not be the best choice to handle your warranty repairs.

·          Always keep a spare for any product you sell to use as an advanced replacement.

 CALL US FOR TECH SUPPORT BEFORE RETURNING ANY BAD PARTS

·          Do not ship parts to us, or the manufacturer for repair or replacement without calling first. You must be provided with a Return Authorization number and address before shipping.

·          Boxes shipped to us without a valid RA number will be refused and returned to you., adding additional delay and frustration.

• Over 90% of all parts shipped to the factory for repair are in fact WORKING PERFECTLY! So, be sure your parts is actually bad and never trust the telephone tech supports advice without proving it for yourself. Should the factory determine that your return is in fact working, it will be returned to you and there may be a bench labor charge. And.... you will now have a spare!

 IF YOU NEED AN ADVANCED REPLACEMENT

·          We are unable to provide a no cost replacement until the factory has examined your part and agreed to reimburse us for your part. EVEN IF IT’S BAD OUT OF BOX, THE MANUFACTURER MUST TELL US THIS! So our only option is to sell you another one. Unfortunately, we will be UNABLE to restock your purchase when your original part is returned from the Manufacturer (because it’s used).

• Some manufacturers will ship you an advanced replacement. However, they will charge your credit card for the part. This arrangement is between you and the factory.

• We can sell you an advanced replacement part and then credit your account when the factory credits ours (in the case of warranty repairs). We DO NOT issue refunds, credit is placed on your account toward future purchases.

• Should the factory deem the part as not covered under warranty, the part will be returned to you and no refunds of advvanced replacements will be made.

• Over 90% of all parts shipped to the factory for repair are in fact WORKING PERFECTLY! So, be sure your parts is actually bad and never trust the telephone tech supports advice without proving it for yourself. Should the factory determine that your return is in fact working, it will be returned to you and there may be a bench labor charge. And.... you will now have a spare!

RETURNS DUE TO ERRORS
Due to errors we or the Manufacturer make (Also see Bad out of Box & Warranty repair above)

BE SURE YOU RECEIVE THE CORRECT PARTS FOR THE JOB!

·          To avoid errors, please use our Webster to order or fax a printed purchase order, showing part numbers. If you need help selecting parts or locating part numbers, you will find our Engineers to be very helpful.

·          Please don’t make us responsible for parts you order that are not suitable for your application.

·          Check with our Engineers before placing your orders, and check your order as soon as it arrives.

·          Call us now (before you remove the parts from the box, and within 15 days of receipt) if you are in doubt.

·          Parts that have been installed and are not in the original boxes and/or without all hardware and manuals will not be restocked.

·         For Errors we make, you may restock within 15 days of sale. Check your order as soon as it arrives.

·        On restocks, we will issue you a credit towards future purchase, we DO NOT issue refunds.

RESTOCKING

 ·        Please don’t ask us to restock because:

·        Your customer changes his mind, keep the parts for your next job

·        You change your mind, keep the parts for the next job

• Special orders, Close Outs and Parts not listed on our Webster as "Express Ship" are not returnable without a restocking fee. Some may not be returnable at all! If in doubt, Call! Be sure you have a non-refundable cash retainer from your customer before ordering any parts, especially "Special Orders".

• Here are the requirements for restock.

  • Parts must be in new and never opened boxes, with all hardware and manuals.

  • A restock request must be made within 15 days of original purchase date (not date parts arrive).

  • The total amount of restock can not exceed 1% of your total purchase for the last 12 months.

  • Restocking is only accepted once per 12 month period.

  • Restocks are given as credit toward future purchases, not refunds.

  • Restock must be accompanied by a purchase of at least 1.5 times the cost of the restock.

  • No "Special Order" parts or factory drop shipped orders can be restocked. Parts must be from our normally stocked items: Call if in doubt.

  • Account must be up to date with no overdue balance.